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Academic/Student Services Manager (Early College Credit)
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Position Number: 5093259
Location: Pleasant Hill, CA
Position Type: Student Affairs and Services

Academic/Student Services Manager (Early College Credit)

Posting Number: 0002000
Location: Diablo Valley College
Salary: YEARLY: $113,664, step 1 - $138,480, step 5 (see special instruction for initial step placement)

Position Definition:
Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Distinguishing Characteristics:
An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

Examples of Duties/Essential Functions:
Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned programs or projects educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualifications:
Education/Experience:
EDUCATION:
Earned Masters degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law.

EXPERIENCE:
Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience.

License/Certification: A valid Class C California Drivers License.

Knowledge Of:
Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Skill To:
N/A

Ability To:
Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications:
Highly qualified candidates will possess knowledge, skills, and experience that address the desirable qualifications below. Responses to the supplemental questions below allow the applicant to describe how they meet these qualifications.

1. Demonstrated commitment to diversity, equity, and inclusion for students and employees in an educational environment. Successful experience leading and/or contributing to efforts to increase diversity, equity, and/or inclusion.

2. Ability to support the Colleges overall enrollment goals by implementing strategies that meet the needs of high school administrators and complies with the Colleges internal policies and administrative procedures to fulfill objectives, meet timelines, and complete outreach plans for targeted schools and student populations.
3. Ability to develop agreements (i.e., CCAPs, Instructional Service Agreements, MOUs, articulation) with partnering schools and districts in accordance with college policies and applicable federal and state laws and regulations.
4. Ability to serve as a liaison between partnering school site administrators and the Colleges division deans to coordinate the scheduling of dual enrollment/articulated course offerings.
5. Ability to coordinate with various campus departments to guide, assist, monitor, and ensure seamless scheduling, enrollment, registration, and continuous support for dual-enrolled students in accordance with internal policies and in compliance with government rules and regulations.
6. Experience with monitoring and assessing overall program effectiveness. Identifies appropriate performance/activity metrics and captures and analyzes collected data.
7. Experience with marketing, recruitment, and outreach activities in collaboration with appropriate College personnel and partnering school site administrators.

Special Instructions:
Position Details:
The Early College Credit Academic/Student Services Manager is a permanent position that oversees the administrative functions and activities related to supporting, developing, and expanding early college credit programs such as dual enrollment and high school articulation with service area districts and high schools. This manager plans and implements procedures to streamline enrollment and registration processes. Interaction with school site administrators, personnel from multiple school districts, staff from the County Office of Education, and other partners is a significant part of the assignment. This position reports to the Senior Dean of Curriculum and Instruction.

Supplemental Questions:
The supplemental question section of this application is an opportunity for us to learn about your strengths and how your unique background, experiences, and skills will help to achieve the goals of the college and enhance our community. Please make sure to answer all parts of each supplemental question. In addition to information from your cover letter and resume/CV, your responses to the questions help us determine how you satisfy the desirable qualifications for this position. The information provided by your responses guides the decision on which individuals will be invited for an interview. Feel free to repeat information from a previous answer, cover letter, or resume if necessary to fully answer a question. Please respect the word limit (maximum 500 words each) for your responses.

Selection Process:
Applications will be screened to ensure the applicant meets the minimum qualifications as stated in the job announcement:
1. The applications, cover letters, answers to required supplemental questions, resumes, unofficial graduate and undergraduate transcripts, and other supporting materials submitted by all qualified applicants will be reviewed by a screening committee. Those who are deemed to possess the highest degree of desirable qualifications will be invited to an interview. The interview may be conducted on campus or via Zoom. These interviews will be scheduled for the week of April 22nd. Based upon the overall rating, a small number of applicants will be invited to the campus at their own expense for a final interview. We estimate these interviews will be scheduled for the week of April 29th. Out-of-area applicants, for whom travel is a hardship, may request a final interview via Zoom.
2. After consultation with the interview committee, the college president will make the final recommendation for employment to the chancellor and the governing board of the Contra Costa Community College District.
3. Upon hire, the successful candidate must meet the conditions of employment. Finalists must provide verification of transcripts. TB test, physical examination, fingerprinting/conviction clearance and proof of identity and eligibility to work in the United States.

NOTE: New employees will be placed at the first step which is $113,664 per year, second step $119,424 per year or third step at $125,460 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $138,480 per year is reached on the salary schedule.

Job Close Date: 4/8/2024
Open Until Filled: No

To apply, visit https://www.4cdcareers.net/postings/10396